Shipping and Returns

PDF Patterns

All PDF downloadable patterns are non returnable and non refundable. Any sale is of a pattern final. If the incorrect pattern was purchased, it cannot be switched for the correct pattern. Any mistakes or problems within the pattern please contact us at hello@anotherknittedthing.com

Domestic Shipping to the UK:

All items that are not made to order will be shipped within 3 - 5 days of purchase using Royal Mail Tracked 48. If you require the item urgently, please get in contact prior to purchasing and for a small additional fee we can send it Special Delivery.

International Shipping:

Yes! We ship internationally and it is tracked, therefore you can watch the journey of the jumper from our little studio in Manchester right to your door. A tracking number will be emailed out to you once the jumper is shipped.

We do not cover customs / import duty charges. These may vary in cost and are the responsibility of you, the buyer. We cannot incorrectly mark your item as ‘Gift’. Each item will be marked at the value sold, whether this is a full priced item or sale item.

Please contact your local customs office for more information before purchase if you are unsure on your country’s charges.

Any items that are returned to sender, we will endeavour to contact you to arrange a second delivery. Please note that the cost of the second postage will not be covered. Therefore please ensure the address is correct on purchase.

Returns:

If you are not happy with your garment, then please get in contact within 14 days of receiving it. Whilst we are a very small company and do not usually accept returns, especially due to fit, change of mind or , we will do everything we can to sort the problem.

Returned items must be returned in the original packaging, unworn and in the same state it was received in. Refunds will not be given if the item has been worn or damaged. We do not take responsibility for items lost or damaged when being returned, and we will not issue refunds for this.

All returns are at the sole discretion of Another Knitted Thing and we hold the right to refuse any return.

We quality check each garment by hand before they are shipped, but if something passed by us please contact us within 14 days of receiving the item and we will do our best replace it.  

Please note, with the “The End is Coming” collection, we cannot guarantee the same colours of yarn. We will discuss this with you if needed.

After all we want these jumpers to last for years and then to be passed down through generations until bare threads are left!

We also unfortunately cannot offer return postage at this time.